Self Storage Account Management FAQs
How do I access my account online?
Click the link in the upper right hand corner of the website that reads Pay Online. If you haven’t set up an online account you can click “Set Up Your Account” and you can create an online account.
How do I change the address on my account?
Fill out the Account Changes form (PDF) in the office. Or download the form in the Customer Forms section on our website. Or you can login to your online account and change it through the online portal.
How do I change the credit card on my account?
Login to your online account and update the information from there. Or, you can fill out a Payment Authorization form (PDF) in the office OR you can even print our the form from our Customer Forms section of our website and mail the form back to the office.
How do I check the balance on my account?
Login to your online account, call the facility, or stop in the office.
How do I get a copy of my rental contract?
Please stop in the office with your ID and our Onsite Managers can print a copy for you.
How do I make a payment?
You can make your payment online, in the office or over the phone. You can also mail payments to the office.
How do I manage auto pay?
Login to your online account or you can stop in the office and fill out a Payment Authorization form (PDF).
How do I update my email address?
Fill out the our Account Changes form (PDF) in the office, or you can print the form from our website.
How do I write a review?
To write a review, go to either Google, Trustpilot, Facebook or Yellow Pages. Search for the facility you store at and then leave your honest opinions about how your service has been with SPS.
What is the cancellation policy?
Please contact the office at least 7 days prior to vacating (if not sooner) to inform us when you will be moving out. If you move out prior to your anniversary date, no additional charges will be due. If you move out after your anniversary date, we can prorate your rent for the amount of days you use the unit.
Will you give me a refund if I move out before my anniversary date?
We do not refund partials months rent. However, if you prepaid a month or more of rent and have not utilized those months, we can refund the unused months of rent back to you. If you notify us you will be moving out before making your payment, we can prorate you to the specific date you’re planning on moving out.
Is there a late fee if my payment is late?
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