There has been a lot of sensationalism about storage auctions on reality TV. The truth is that we do everything we can to avoid having to auction off the contents of any storage unit, and we only go to auction as the very last resort. We attempt to contact the tenant multiple times through every method possible to collect the rent that is owed. We phone, email, and send multiple communications through U.S. registered mail. The only purpose of the auction is to make the unpaid space available to a paying customer. We never profit from the auction process–it is an unfortunate cost of doing business. If any more is collected at auction than is owed in back rent, those funds are passed on to the customer. Please meet Manuel, our Auctions Manager: https://www.youtube.com/watch?v=YgWhC4DOtso
