Top 10 Questions To Ask Before Renting A Storage Unit

Customer Service

Customer Service

  1. Are customer calls routed to a call center, or can you talk to knowledgeable professional managers who are actually at the local facility?
  2. Does the company consistently get 5-star reviews on Google, Trustpilot and Yelp?
Security

Security

  1. Is the facility equipped with the latest state-of-the-art security technology, including individual security alarms, HD video monitors, and abundant cameras and lighting?
  2. Do the managers actively monitor the security system and take swift action if there are any potential threats? Do they live on site?
  3. What is the facility’s record on break-ins? You can actually check this out with your local police department, and you might be surprised at what you find. 
Maintenance

Maintenance

  1. What measures are in place to ensure that the facility is truly free of rodents, ants and other pests? Monthly pest control is important, but it’s not enough. 
  2. How does the company avoid leaks and moisture risks before they become a problem? One roof leak can ruin the contents of dozens of units.
Honest pricing

Honest Pricing

  1. Is the quoted rate the actual total, or are there hidden add-ons like deposits, admin or move-in fees? Does it include insurance?
  2. If a move-in special is offered, does it cover a full 30 days? 
  3. Can you lock in your rate for up to 12 months by paying in advance? And would that earn you a special discount?