Questions To Ask Before Renting: Customer Service

We hope you will be able visit us so you can personally see how safe, clean and secure our facility is and meet the people who keep it that way! But if you check out other companies, please ask them these questions—we don’t think any of them can match us in being able to say ‘YES!’ to every single one.

  1. When you call, can you talk with the on-site manager instead of being routed to a call center?
  2. Are the site managers professional, knowledgeable and easy to reach by phone or email?
  3. Are the managers available on site 7 days a week (except major holidays)?
  4. Does the website feature a full photo gallery, all sizes and rates, and a pay online option?
  5. Do customers give consistently positive reviews of the company?  Check out our reviews on Google, Yelp, YP.com. We have the highest rate of referrals & repeat business in the industry

See all 20 Questions To Ask Before Renting A Storage Unit