Storage Frequently Asked Questions

Q. What size unit do I need?
A. The unit size you may require can vary greatly, depending on the size of your furniture, how high you can stack boxes and a number of other variables. Please refer to our storage sizing guide or call the manager at your local facility, and we will be happy to help you decide what size will work best for you.
Q. Do I need insurance?
A. Insuring your items while they are in storage is highly recommended. Just as your home is susceptible to fire, roof leaks, burglary and vandalism, so too is your storage unit. Check your homeowners or renters insurance policy to see if your storage possessions are covered. If not, our on-site managers can assist you in acquiring reasonably priced self storage insurance.
Q. Can I pay for storage by automatic debit or online payments?
A. You can pay for storage by automatic debit from your debit/bank card or credit card account. All of our facilities also offer online payment. Your manager can help you set this up so that you can log in, check your account and make other changes.
Q. Are online payments safe?
A. All personal and payment information submitted to our secure online server is encrypted so that none of this information can be seen or intercepted by a third party. Our SSL certification guarantees that we have a fully validated secure server.
Q. Can I reserve my unit online?
A. You can order online at all of our locations. Not all units available are always listed so please call your local manager if what you want is not listed and they will be happy to hold an available unit for you.
Q. Why aren't all unit sizes listed?
A. Many of our facilities have a large variety of unit sizes. For your convenience, this site includes a list of prices for standard sizes only at each facility, but we strongly encourage you to call your local facility for more information. They will help determine which of our many sizes will best suit your needs and let you know about any specials you might qualify for.
Q. Is there a minimum rental term?
A. The minimum rental term is one month, after which rent will continue to be due monthly. When you are ready to move out, the final rental period will be prorated.
Q. Can I bring my own lock?
A. Yes. We encourage you to bring you own lock. Alternatively, we do sell locks at our facilities, along with many other moving and storage supplies, for your convenience.
Q. Are you open on holidays?
A. Our offices and grounds are open every day except on these major holidays: Christmas, New Year's Day, Thanksgiving, July 4th, Easter, Memorial Day & Labor Day.
Q. Why do you have auctions?
A. There has been a lot of sensationalism about storage auctions on reality TV. The truth is that we do everything we can to avoid having to auction off the contents of any storage unit, and we only go to auction as the very last resort. We attempt to contact the tenant multiple times through every method possible to collect the rent that is owed. We phone, email, and send multiple communications through U.S. registered mail. The only purpose of the auction is to make the unpaid space available to a paying customer. We never profit from the auction process--it is an unfortunate cost of doing business. If any more is collected at auction than is owed in back rent, those funds are passed on to the customer. Please meet Will Smith, our Auctions Manager:

 


 

Q. How did you get the name Security Public Storage?
A. We've used the name SECURITY PUBLIC STORAGE from the beginning. We felt - and still feel - that our name says it all. Our SECURITY is what makes the difference! We take care of our customer's valued possessions as if they were our own. We understand that security involves not only having the best state-of-the-art technology and equipment, but in having managers who understand and fully utilize it.