The health and well-being of our customers and employees remains our top priority. We know this is a really stressful time for everyone, and we want you to know what we are doing to help.
We Are Open
All 50 SPS self-storage facilities have remained open throughout the COVID-19 crisis. Our customers have had full access to their storage units and have been able to come and go as needed during regular access hours.
SPS managers are on site doing everything possible to assist customers, whether by phone, email or in person. Phone numbers are posted at the office to facilitate communication with the managers on site.
We have always been deeply committed to our local communities, and during this unprecedented crisis, we’ve had the privilege to serve our local essential businesses in especially important ways.
The SPS Team
We continue to follow recommended CDC guidelines and comply with all governmental orders.
We are dedicated to keeping our facilities sparkling clean and virus-free.Every SPS facility has ample cleaning and disinfecting supplies on hand. We focus special attention on common touch points such as keypads, doorknobs and counters, disinfecting them multiple times a day.
Social distancing protocol dictates that we maintain a minimum of 6’ distance from colleagues and customers. This also means refraining from handshakes or other personal contact. We practice frequent 20-second hand washing with soap and warm water, using hand sanitizer as a supplement.
All SPS team members are wearing face coverings.
Our Leadership Team ensures that every team member receives up-to-date information about COVID-19. We continue to carefully monitor instructions from federal, state and local health officials and issue additional communications as appropriate.
As a company, we make every effort to accommodate our team members' health needs. SPS benefits include sick days, which can be used by team members who are ill, in self-quarantine and/or taking care of ill family members.
To Our Customers
We ask that, if you have any COVID-19 symptoms or have been in contact with anyone who has, you stay home.
For everyone’s protection, we encourage you to handle communications, questions and transactions by phone, email, or our website click-to-chat whenever possible.
We recommend rental payments without in-person contact using one of these methods:
• Use the SPS Pay Online tool to pay by credit card or ACH
• Complete the Payment Authorization form online and mail or email it to your local SPS site.
• Mail a check.
Our offices are open to enter as local laws are lifted and re-opening procedures are in place. For your and our safety, we require the following before entering our offices:
• One customer in the office at a time. Exceptions are made in our larger offices that can safely accommodate two customers.
• Use provided hand sanitizer upon entering the office.
• We require all customers wear a face covering. We have provided disposable face coverings if needed.
• Everyone must maintain 6’ physical distancing.
There is nothing more important during this crisis than the safety and health of our customers, team members and the public at large. We are all in this together, and we are passionately committed to doing our part to help mitigate the negative impact of this pandemic.
As always, we are grateful for the trust you place in us, especially now, and we are here to serve you when you need us.
The Dedicated SPS Team of Storage Professionals